Our loyalty program includes a module for collecting points and redeeming rewards.
In a single card program, all points are collected to one ‘card’, no matter whether they’re collected from one or more places.
In multi-card, as the name says, you can have several completely separate cards, connected to a certain location, and each one with its own points, rules, and rewards.
Yes, this can be handled via a single-card loyalty program. However, in this case, all of the stores would be using the same, unique interface to collect points or spend them on rewards.
This means that the loyalty program would be unified and not relevant to the specific stores or store locations.
If you wish your points to be separated for each place, you should use multi-card loyalty.
The perfect setup for different stores would be our multi-card loyalty program. That way you can have a separate loyalty program for each store (place) with its own rules for collecting points and rewarding. It’s like having several single card loyalty programs in one app.
Yes. There is a setting that requires the cashier to enter his PIN in order for the user to collect points. Each cashier has his own PIN, and in a multi-card program, you can set that option for each place individually.
You can reward your customers for attaching the photo and sharing it to Facebook and Twitter. These can be set within the loyalty module for each place separately.
Since a multi-card loyalty program is tied to a list of places, adding that list to the home screen will also add the loyalty module. The best thing would be to create a category of places that will hold all loyalty places and then add that category to the home screen.
Yes, in the builder, go to Engage -> Analytics -> Loyalty -> Users, and click on the pencil icon next to the user you want to edit.
In the ShoutEm builder, go to Engage -> Analytics -> Loyalty -> Cashiers.
If your rewards are visible in the content, but in the app, check it’s validation period. If the validation period for a reward has expired or hasn’t started yet, it will not be visible in the app, (and in the content will be marked red).
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