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FAQ’s Mobile Wallet Loyalty

Frequently Asked Questions 2 Reward Me

Mobile Wallet Loyalty & Rewards

Every Business Needs LOYAL Customers

Deliver results for your clients using the same proven strategy to
grow a loyal customer base… with a mobile twist! 2 Reward Me Mobile  Wallet Loyalty & Rewards program is a mobile and proximity marketing software service specifically designed to build and manage mobile wallet loyalty punch card campaigns for your customers.

 

Does this work on all phones?

YES! Our Mobile Wallet Loyalty program works on all major smartphones including iPhone, Android, Windows Phone, and BlackBerry, as well as other devices like iPad, iPod and more, allowing you to offer a universal Mobile Wallet Card solution.

Can I manage my own Mobile Wallet Loyalty and Push Notification campaigns?

Yeah, completely. You can create your loyalty program, digital rewards, and offers using our Campaign Composer (No coding is required). And, modifying existing templates is as easy as you update your Facebook status.

Can I login and manage my own Mobile Wallet Card programs?

YES! You can login and manage your own campaigns. 

Can I try it before I buy it?

Yes, we have a 7 days free trial period. You can start without submitting your credit card. Once you are ready to convert to the paid subscription plan, you can select a monthly plan that fits your need best in the control panel.

Do I need to sign a long term contract or I can cancel at any time?

No long term contracts and you can cancel at any time. If you ever decide that 2 Reward Me isn’t the best marketing solution for your business, you can simply cancel the account payments within the control panel.

Do customers need to download a separate app?

NO! Customers do not need to download a separate app, this will work natively with Apple Wallet and all other smartphone Mobile Wallet apps.

How to temporary stop the recurring monthly payments?

If you have no need for the 2 Reward Me platform for some period you can stop the payment plan at any time and reactivate it later without losing your account, campaigns and settings. During this period you have still access to your account in trial mode. You can still create campaigns in trial mode.

The maximum duration of your freeze period can be 3 months

Go to ‘plans & prices’ and go to ‘manage plan’
Click on ‘Cancel payment subscription’
Now you can select ‘temporary freeze’ or ‘Cancel subscription’
To stop payments temporarily and keep your account alive select ‘Temporary freeze payments’
You will receive a confirmation email after you freezed your payments.

When you want to reactivate your payment subscription just login with your account credentials and select ‘upgrade now’ on the dashboard.

Our platform will guide you how to re-activate your payment plan.

Is this secure, can customers cheat the system?

NO! Customers cannot validate their own Punch Cards. Only approved smartphones can securely validate Punch Cards by simply scanning the Punch Card on the customer’s phone.

How long will be data remain on your servers?


We take data security & privacy very seriously.

Active clients

We do not remove any data as long as you are an active client.

You, as a user, can remove data from your account.
Note: If you remove a coupon including history from your account the data is permanently removed.

If you have a lot of data and you want to have it removed you can contact us at hello@reward.me and our team can help with this task.

Temporary freezed/stopped

We do not remove any data as long as you are temporarily stopped.
If you decide to come back you will still have your previous coupons, vouchers, and loyalty cards including all the data.
If you not come back within 1 year your account is canceled.

Cancellations

Exactly 1 year after your account’s expiration date we will remove all your data from our servers.
This action cannot be undone. Data is permanently removed.
If you want to have your data removed faster, just contact us at hello@reward.me and we can remove it within 1-2 workdays.

Do I need to pay for future updates and newly added features?

Nope. You pay only for your monthly plan subscription, if you see any features not available for your plan, simply upgrade to the next tier. And, we got your back. Awesome, right?

Who is owner of the captured data in my account?

We may process the personal data we collect for the purposes described in our Privacy Policy , and thereby act as a data processor for those limited purposes.
We act only as a, in GDPR terms, data processor, as regards the processing of your information for the purpose of providing the services subscribed by your company. Our campaigns are in full compliance with FCC, CAN-SPAM Act and Telephone Consumer Protection Act (TCPA).

Your company is the data owner and controller.

Data processors process personal data on behalf of the controller.

We never sell your personal information to third parties.
We store all personal information on redundant servers.
We make sure your data is stored with the highest security standards.

What kind of phone or device do we need to validate the Punch Cards?

Validation App works on iPhone and Android.  However, you can use any scanning app when you choose Browser verification. Devices you can use to Scan passes securely on site include iPhone, Android, iPod Touch, iPad and Bluetooth Scanner (with PC). If not using Pass Verifier, you can also use a Windows Phone and BlackBerry, then enter the 4-digit code when authenticating the Punch.

Will this work with in-store scanners?

Yes, however, it depends on the type of scanner. You can use a number of hand-held scanners in conjunction with the Dashboard Punch Card validation tool found in the Loyalty user account.

Does this work in my country?

YES! Our Mobile Wallet Loyalty platform is cloud-based and works anywhere in the world that has accessible internet.

What languages are available?

Currently, Punch Cards can be created in: English, French, German, Spanish, If you don’t see your language, simply contact support and we can add it for you!

Does this work with Geo-fencing?

YES! You can set up GPS “regions” throughout your city where custom notifications will be displayed when Punch Card holders enter these pre-defined areas.

Does Mobile Wallet Loyalty integrate with Beacons?

YES! Mobile Wallet Loyalty allows you to add beacons with custom messages for in-store notifications and increased customer engagement.

Does a Punch Card need to be installed to get GPS and Beacon Notifications?

Yes. GPS and Beacon notifications will only be sent to people who have downloaded and added the Punch Card into their mobile wallet.

Can I use different Beacons other than Estimote?

Yes. You can use any type of Beacon with Mobile Wallet Loyalty. However, we recommended using Estimote Beacons as it provides the easiest integration when setting up Beacon notifications in the mobile wallet punch card platform.

What needs to be turned on for Beacons to work?

In order for punch cardholders to receive Beacon notifications, they need to have Bluetooth enabled on their smartphone.

Can multiple beacons have a different message for an available reward?

Yes. You can attach multiple Beacons to your Mobile Wallet Punch Card. Each Beacon can have a different contextual message based on the customer’s proximity to the Beacon.

What is the radius range of Beacon notifications?

Estimote Beacons have a radius range of anywhere between 1 foot to 70 meters depending on how you customize the signal strength of the Beacon.

Can I update Punch Cards in real-time?

YES! Punch Cards can be changed in real-time and additional offers for your customers to take advantage of can be added instantly without having to reinstall the Punch Card.

Can I make the Punch Card custom branded for my business?

YES! You can customize a number of elements on the actual Punch Card to make it unique for your business.

Do customers have to install Apple Wallet on their phones?

No. Apple Wallet comes pre-installed on all the latest iPhones and iOS 6 and later devices.

Does this work on Android? Which Android Wallet software do you recommend?

Yes, this works on Android. A few mobile wallet options for Android are Pass2U or Passwallet.

How do we get customers to enroll and install Loyalty Card to the Mobile Wallet?

By setting up an easy to use distribution strategy including emails, SMS text message marketing and including QR codes on in-store posters and tabletops will encourage customers to download the businesses Punch Card

How does the retailer scan the pass? What are the steps?

Retailers can scan the Punch Card using an iPhone and Android device which has the special assigned app installed. You can also choose to validate Punch Cards with any scanning app using a mobile browser and PIN password. Lastly, you can also add Punches directly via the Loyalty user Dashboard.

How are punches validated and verified so there is no punch fraud?

When you use our validation app, your Scanning app is locked to the Punch Card so only that pre-authorized device will be allowed to validate Punch Cards. You can also view analytics and metrics to identify any suspected Punch Card fraud.

What is the radius range of GPS notifications?

GPS notifications have a radius range of approximately 100 meters.

Is it fast for the business owner to validate individual punches?

Validating Punch Cards happens in real-time and only takes a few seconds.

Frequently Asked Questions 2 Reward Me

How It Works

Setting up and selling Mobile Wallet Punch Cards is simple.

STEP 1: CREATE

Build Punch Cards in minutes, use preset templates, or create your own. Full branding capabilities logo, colors, & images.

STEP 2: DISTRIBUTE

Customers can easily download your Loyalty Card to their Mobile Wallet on iPhone, Android or Windows phones.

STEP 3: NOTIFY

Customers receive custom lock screen notifications when they come near your predefined location.

STEP 4: REWARD

Once a customer has reached the campaign goal, they receive a mobile reward in their mobile wallet.

This is why every business NEEDS a mobile wallet loyalty program.

BOOSTS ENGAGEMENT

Push notifications boost engagement by 88%

(Source: Localytics Data)

INCREASES CONVERSIONS

Relevant messaging increases conversions by 4x

(Source: Localytics Data)

FOCUSED MESSAGING

57% of shoppers engage with location-based ads

(Source: Marketing Land)

INCREASES REVENUE

Returning customers spend on average 67% more than first-time customers
(Source: Business.com)

BUILDS LOYALTY

15% of a business’s most loyal customers account for 55-70% of its total sales

(Source: Center For Retail Management)

MOBILE FIRST

84% of shoppers engage with a mobile device before or while shopping

(Source: Marketing Land)

REWARDS LOYALTY

60% of US consumers want to receive real-time promotions and offers

(Source: Accenture)

CONTEXTUAL MESSAGING

46% of consumers say they’re grateful for push notifications for relaying important/timely information

(Source: BI Intelligence)

GROWS CUSTOMER BASE

69% of consumers are influenced by loyalty/rewards programs

(Source: Forrester)

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